I’ve tried emailing FamPay support before but felt the replies took a while, so I’m wondering — does FamPay’s in-app chat support actually resolve issues faster than email in real use?
Hii there, Based on my experience helping a friend with a FamApp (formerly FamPay) issue, the in-app chat support usually responds faster than email, especially for simple queries like card activation, failed payments, or app errors. It’s convenient because you don’t have to draft a full message, support typically replies within minutes, though resolution time can still vary.
Email support, on the other hand, is better for complex cases such as blocked accounts, missing refunds, or verification issues. But yes, replies over email can take 24–48 hours, so it’s rarely the faster option.
So overall — chat is quicker for responses, but not always for final resolution. For something urgent, I’d start with the chat, and if needed, follow up with email.