What are the different ways to report unauthorized transactions (customer care, online banking, mobile app, email, branch visit)? Is there a dedicated fraud helpline or emergency contact number for reporting unauthorized transactions? What details should I provide when reporting a fraudulent transaction? How quickly should I report an unauthorized transaction to PNB? Can I temporarily block my credit card while the issue is investigated? Will I get a refund for an unauthorized transaction? If so, how long does the process take? How does PNB investigate disputed transactions? Can I dispute an international transaction in the same way as a domestic transaction? Will reporting a fraudulent transaction affect my credit score? What preventive measures does PNB recommend avoiding unauthorized transactions in the future?
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- You can use several ways o report unauthorized transactions such as Customers can call the 24x7 toll-free customer care numbers (1800 180 2222 / 1800 103 2222), use the PNB One mobile app or online banking portal, send an email to [email protected], or visit their nearest branch. Once when I wanted to report and unauthorized transaction I used calling customer care option.
- They asked me to provide your credit card number or customer ID, the date and time of the suspicious transaction, transaction amount, merchant details.
- The refund timeline typically ranges from 7 to 21 working days, depending on the complexity of the investigation.
- No, reporting a fraudulent transaction does not negatively impact your credit score.
- Yes, the process to dispute an international transaction is mostly the same. However, international cases may take longer to resolve.
- Yes, PNB allows you to temporarily block your credit card instantly through internet banking, the PNB One mobile app, or by calling customer care.