My IndiGo flight was suddenly cancelled, and now I’m stressed about what to do next. I want to know if I’m eligible for a full refund or free rebooking, how exactly I can apply for it, how long the refund will take, and whether IndiGo’s “Plan B” will help me reach my destination without extra charges. I’m also worried about missing hotel bookings and connecting flights,will I get any compensation for that?
If Your IndiGo Flight Is Cancelled. Do THIS Step by Step
STEP 1: Check Your SMS/Email
First, check your phone and email.
IndiGo usually sends:
- Cancellation message
- Or a Plan B eligibility link
If you got it → great. If not → no worries, go to Step 2.
STEP 2: Open IndiGo Website or App
Go to:
IndiGo → Manage Booking
Enter:
- Your PNR
- Your Last Name
STEP 3: Choose What You Want to Do
You’ll see options like:
- Reschedule for FREE
- Cancel & Get Full Refund
- Use Plan B (if you’re eligible)
Pick what suits you best.
STEP 4: If You Want a Refund
Just click “Cancel & Refund”
That’s it
Your money will go back to:
- Same UPI / Card / Bank you used to pay
It usually takes 5–7 working days (sometimes faster).
STEP 5: If You Want to Rebook Instead
Click “Reschedule”
- Choose a new date/time
- Confirm
No extra money needed (if Plan B applies).
STEP 6: Check If You Are Eligible for Plan B
You are eligible if:
- Your flight is cancelled
- OR delayed by 2+ hours
- OR preponed by 1+ hour
If you’re eligible, you’ll see:
“Plan B” option clearly on your screen
STEP 7: About Hotels & Missed Connections (Real Talk)
IndiGo will NOT pay for:
- Hotel loss
- Missed connecting flights with other airlines
- Personal loss