It functions as a prepaid card that can be loaded in INR and used internationally, automatically converting to the local currency at live forex rates without extra charges.
I booked a hotel using my Niyo Global Forex Card, but later had to cancel it. The hotel processed the refund, but I haven’t seen the amount credited yet. How long does it take for foreign currency refunds to reflect?
The process of receiving foreign currency refunds on your Niyo Global Forex Card after hotel booking cancellation might require 5 to 15 business days for these funds to appear in your account.
The process of international refund processing varies between 5 to 15 business days because factors such as hotel processors and payment systems as well as Niyo’s banking partners influence the duration. When currency conversion delays or merchant processing or intermediary bank fees occur the overall time needed for refund amounts becomes slower than the standard timeline.
A proper starting point for resolving the issue requires verifying whether the hotel provided both refund confirmation and transaction reference number. Contact Niyo’s customer support with the available details to check the current status of your refund.
Contact Niyo Global’s support team through their customer helpline as well as the app when you have waited more than 15 business days without the funds. The payment network status will be verified by support staff to check if the refund has been initiated and if additional steps are necessary.
You should monitor your Niyo app transaction history because some refunds appear with different names or slight currency conversions caused by exchange rate changes.
You should contact Niyo support as well as hotel personnel to resolve payment issues which continue to delay refund services.