I had an unauthorized debit on my ICICI Bank account and I’m trying to get it reversed. Has anyone here raised a chargeback request using ICICI’s net banking or the iMobile app?
I was also curious about this when I first spotted a random charge on my ICICI Bank card and wanted my money back.
Can You Raise a Chargeback Request with ICICI Bank Through Net Banking or iMobile App?
Yes, ICICI Bank lets you start a chargeback (transaction dispute) straight from your phone or laptop. You do not have to visit a branch or post a paper form.
How to Do It Step-by-Step
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Open ICICI Net Banking or iMobile Pay app and log in with your user ID and password.
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Tap “Service Request” then “Card” and then “Transaction Dispute”.
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Pick the card and the exact transaction you want to fight.
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Choose a reason from the list (unauthorised, goods not received, duplicate charge, wrong amount, cancelled subscription).
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Add a short note explaining what went wrong, upload any proof (SMS, e-mail, bill, photo) and tap Submit.
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The screen gives you an instant ticket number save it. Bank will update you by SMS or e-mail within 8 working days .
If You Prefer Paper
You can still download the Cardholder Dispute Form, fill it, sign it, and e-mail the scanned copy to [email protected] with the ticket number in the subject line but online is faster and paper-less.
ICICI Bank Chargeback Methods Compared
| Method | Where You Click | Upload Proof? | Ticket Number? | Turn-around |
|---|---|---|---|---|
| ICICI Net Banking | Service Request → Card → Transaction Dispute | Yes (JPG / PDF) | Instant | 8 working days |
| iMobile Pay App | Service → Card → Transaction Dispute | Yes | Instant | 8 working days |
| E-mail Paper Form | [email protected] (send scanned form) | Yes (scan) | Manual reply | 8 working days |