I’ve tried using my HDFC Regalia at a few stores abroad, and the transaction keeps failing, even though my card works fine for other payments. My credit limit is fine, and I haven’t exceeded my spending cap. Could there be some restriction on my card? How do I fix this?
The failure of your HDFC Regalia credit card transactions at overseas stores may occur due to several possible causes when you possess sufficient available credit and have no spending restrictions.
A problem occurs when international usage remains disabled on your credit card. Some HDFC Regalia cards need users to activate the card usage beyond Indian borders by hand before they work abroad. The problem may occur because some payment processors or retail stores have set specific restrictions on the cards they will accept. Difficulties with Chip & PIN or contactless technology can trigger payment processing problems because some POS devices need customers to insert their credit card instead of using contactless technology. Security protocols operated by HDFC could identify the transaction as suspicious therefore resulting in manual blocking. When shopping you may encounter stores that operate only with either Visa or Mastercard networks preventing your payment from proceeding.
Ensuring that international transactions have been activated represents the first step towards resolving the issue. Send an SMS containing the following message to 7308080808: INTL ON <last four digits of card>. The command can also be executed through HDFC NetBanking. The issue can be resolved by utilizing different payment methods where you should utilize chip insertion instead of contactless payments or try swiping as a last resort. Contact HDFC customer care through their helpline or live chat solution to verify security requirements that might be imposed on your card. The solution to a rejected card payment requires two steps: either proceed to shop at a different establishment or withdraw money from an ATM. Check with the store that your access card platform (Visa or Mastercard) is acceptable because this prevents you from facing any network incompatibility problems.
To fix an unworked problem call HDFC customer support because it provides the most effective method for resolving the issue.