What are the steps to block or freeze the AU Small Finance Bank credit card, either through the app, net banking, or customer service? Will all transactions (including online and offline purchases) be halted immediately, and is the cardholder notified of the action? How can the cardholder unblock or reactivate the card if the suspicion is resolved? Are there any additional security measures taken, such as issuing a new card or password?
You can block a lost or stolen credit card by using the AU 0101 App, choosing ‘Report and Block Lost/Stolen Card’, and then getting help from Customer Care. In order to stop illegal transactions, temporarily freeze your card if you misplaced it but think it isn’t lost or stolen. You can report fraudulent transactions online or get help by calling 1800 1200 1200.
When I once suspected unusual activity on my AU Small Finance Bank credit card, my first instinct was to secure it immediately.
I realized that AU Bank gives simple options to either temporarily freeze the card if you think it’s misplaced, or permanently block it if it’s stolen.
Acting quickly not only gave me peace of mind but also ensured there were no unauthorized charges.
Temporary Freeze vs. Permanent Block:
AU Bank allows you to either freeze your card temporarily if you think it’s misplaced or block it permanently if it’s lost or stolen.
Blocking or Freezing Through the AU 0101 Mobile App
Log in to the AU 0101 App, navigate to the credit card section, and select the block/unblock option. You can choose between temporary freeze or permanent block.
Using AU NetBanking
You can also log in to AU NetBanking and go to “Manage Credit Card” to block or unblock your card instantly.
Customer Care Helpline
If you prefer direct assistance, calling the AU Bank 24x7 toll-free customer care number is the quickest way to report misuse and block your card.
Reporting Through AURO Chatbot
AURO, the bank’s chatbot, also allows you to raise a request to block or freeze your credit card.
After Blocking the Card
Once blocked, always check your recent transactions and immediately report any unauthorized activity. You can also request a replacement card if needed.
Official Link:
For detailed guidance, you can visit AU Small Finance Bank’s official page here: