I recently applied to convert my Jio physical SIM to an eSIM, but I haven’t received the QR code email yet. How do I activate my Jio eSIM in this situation, and is there any way to get the QR code resent or regenerated?
Hey there, I’ve been through the process myself — when I switched my Jio physical SIM to an eSIM and the QR-code email didn’t arrive, here’s what I found out and recommend you do:
What to check first:
• Make sure the email ID linked to your Jio number is correct and accessible — your activation QR code will be sent to this address.
• Verify your device is compatible with eSIM and you have entered the correct EID/IMEI when requested.
• Ensure your device is connected to WiFi or mobile data when scanning the QR code / installing the profile.
What to do if the QR code email hasn’t arrived:
1. Log into the MyJio app (or your Jio account portal) and trigger the “Switch to eSIM” process again, making sure your email is updated.
2. Wait for the required cooling period (typically around 2 hours after confirmation) — only after that the QR code / eSIM profile is supposed to be generated.
3. If you still don’t receive the email, contact Jio customer support and ask them to resend or regenerate the eSIM activation link/QR code.
4. As a backup, you can visit a Jio store or retailer with your ID and ask them to assist in person — sometimes the in-store process may get things moving if the online option gets stuck.
Official reference:
You can check the activation steps and troubleshooting on Jio’s official page here:
