What is the process for informing AU Small Finance Bank about the unauthorized transaction? Is it necessary to contact customer service immediately or can it be done via an app or online portal? How can the cardholder formally dispute the charge, and what documentation or evidence is needed? Is there a specific time frame within which the dispute must be filed? What steps does the bank take to investigate the fraudulent transaction, and how long does it typically take to resolve? Will the cardholder be reimbursed if the transaction is found to be fraudulent?
You can report fraudulent transactions by logging onto the AU 0101 App, visiting the AU Small Finance Bank website, or calling Customer Care at 1800 1200 1500. Use the AU 0101 App to temporarily block or freeze your credit card, or give Customer Care a call at 1800 1200 1500. To prevent such illegal activity, submit a Transaction Dispute Form and periodically check your account statements and transaction history. For timely updates, make sure your contact details are current. You can protect your account and stop fraudulent activity by taking quick action and adhering to these guidelines.