I recently faced an issue where a payment on my FamPay card didn’t go through as expected, and the amount hasn’t been refunded yet. How can I draft an email to the official FamPay India support team requesting a refund, and what details should I include to make the process faster?
Hey, It’s great that you’re taking charge of this refund request—based on my experience using apps like FamPay, here’s a draft of how you could write your email, and what you should make sure is included. You’ll want to send it to their support email (which is listed as [email protected]) according to their official “Contact Us” page.
Their website for your reference:
Subject: Refund Request for Transaction ID [INSERT-ID] – FamPay Account [Your Phone/Email]
Email Body:
Hi FamPay Team,
I hope you’re doing well. My name is [Your Name], and I’m writing regarding a transaction that went through on my FamPay account but didn’t reflect correctly. I’m hoping you can help me with a refund.
Here are the details:
FamPay registered mobile number: [Your Phone Number]
Email associated with the account: [Your Email]
Transaction date: [Date]
Transaction amount: ₹[Amount]
Transaction ID / UPI reference: [ID or reference number]
Beneficiary/merchant name (if applicable): [Name]
Description of issue: [e.g., “The payment was deducted from my FamPay balance, but the status remains ‘processing’, and 48 hours have passed without any update.”]
I understand from your help articles that if a payment remains stuck beyond 48 hours, a refund is typically initiated within 5–7 working days. I’d appreciate it if you could verify the status for this transaction and initiate the refund if applicable.
If you need any other information (screenshots, bank statement, proof of deduction), I’m happy to provide it.
Thank you so much for your time and assistance. I believe in your service and I’m confident we can get this resolved soon.
Best regards,
[Your Name]
[Your Phone Number]
[Your FamPay Account Email]
Tips to make it smoother:
• Keep your tone polite and friendly, like you’re asking for help, rather than demanding.
• Attach any screenshot or proof of deduction, this often speeds things up.
• Mention clearly if you waited the 48 hours and saw no change (their blog suggests waiting that period).
• Check your app notifications and email after sending—sometimes follow-up might be required if they ask for additional KYC or verification.
• If you don’t hear back within 48 hours, you can send a polite reminder referencing your previous mail.