How can I permanently deactivate my Paytm wallet if I no longer wish to use it? What is the step-by-step process to close the wallet, including any requirements like clearing the balance or completing KYC verification?
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Before starting, make sure that you transfer any remaining amount to your bank account or use it for a payment. Your wallet must have a zero balance before deactivation.
To deactivate-
- Open the paytm app and go to “Help & Support”.
- Navigate to 24x7 Help > More Products & Services > Profile & Other Issues > I want to close/delete my account.
- Select “I don’t use this Paytm account” or “Close my Paytm Wallet”.
- Than upload a selfie, government ID, or confirm your registered mobile number, especially if your wallet is KYC-verified.
- This can take upto 5–7 business days.