I have a new mobile number and email ID, and I want to update these details in my LIC policy records so I can get notifications. Can I do this online, and what is the process?
Yes, you can update your email address and phone number online through LIC’s official e-Services customer portal. The process is designed to be self-service and is secured with a One-Time Password (OTP) verification. If you no longer have access to your old phone number, you will need to follow an offline process.
The First Step: Logging into Your LIC e-Services Account
My friend needed to update his phone number to get his premium alerts. The first step was for him to go to the official LIC India website (licindia.in) and log in to his ‘Customer Portal’ account. This is the main online dashboard where you can manage all your enrolled policies.
Navigating to the Profile to Update Your Contact Details
Once he was successfully logged into his dashboard, my friend looked for the section to manage his personal information. I guided him to the tab or menu option labeled ‘Profile Management’. Inside this section, he found a clear link to ‘Update Contact Details’, which he then selected to proceed.
The Process of Changing Your Email and Phone Number
The ‘Update Contact Details’ page displayed his old, registered email address and phone number, with an ‘Edit’ button next to each. He clicked ‘Edit’, typed in his new mobile number and email ID in the respective boxes, and then clicked the ‘Save’ button.
The Final Step: OTP Verification
To ensure that only the policyholder can make these critical changes, the system initiated a security check. An OTP was sent to his old registered mobile number. He had to enter this OTP to finally authorize the update. I pointed out to him that if he had lost access to his old number, this online process would not work. In that case, the only alternative would be to visit his LIC home branch and submit a written application with his KYC documents to get the details updated.
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