I filed a transaction dispute with Kotak Mahindra Bank recently and I’m not sure how to track it. Has anyone here checked the status after filing a dispute? What’s the best way to get updates?
I once had my Kotak dispute claim rejected after I thought I’d sent enough proof, so here’s exactly what happened and what you can still do.
How to Check the Status of a Dispute After Filing with Kotak Mahindra Bank
Once you lodge the dispute, Kotak gives you a unique service-request (SR) number on the spot. Save that number, it is your key to every update.
-
Mobile App (fastest) : Open Kotak App then go to “Service Request” then “My Tickets” and after that enter your SR number. The screen shows current stage, next action, and expected closure date.
-
Net Banking: Log in to Kotak Net Banking go to “Service Request” then “Track Request” after that type the SR number. Status pops up instantly, you can also download the latest update PDF.
-
Web Tracker : Visit kotak mahindra’s offical help center website. Enter SR number with registered mobile and click “View Status”.
-
Phone Help : Call 1860 266 2666 and quote the SR number the IVR reads the latest update. For credit-card disputes, you can also call 1860 120 7777.
-
SMS Update : Kotak sends an automatic SMS each time the stage changes, so keep your registered phone active.
Kotak Dispute Status Check Options
| Method | Where You Go | What You Type | Update Speed |
|---|---|---|---|
| Kotak App | Service Request → My Tickets | SR number | Instant |
| Net Banking | Service Request → Track Request | SR number | Instant |
| Web Tracker | Track Application Status | SR + Mobile | Instant |
| Phone | 1860 266 2666 / 1860 120 7777 | SR number | Instant IVR |
| SMS | Your registered phone | Auto-sent by bank | Real-time |