How to resolve "device not registered" error in HDFC app?

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1

I’ve been getting a “device not registered” error while trying to log in, how do I fix this issue inside the HDFC Mobile Banking app?

2

I’ve run into this same issue once after resetting my phone, and it took me a moment to understand why the app wasn’t recognising my device.

How to Resolve “Device Not Registered” Error in HDFC Mobile Banking App

Steps

  • Open the HDFC Mobilebanking app and tap on Register Device when the message appears.

  • Now enter your customer I’d.

  • After this you’ll receive an OTP on your registered mobile number.

  • Enter the otp to verify and your device will be successfully registered.

  • Log in again with your password or Quick Access PIN.

HDFC BANK PORTAL
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Why This Error Comes

Reason Explanation
App reinstalled It removes the old device registration.
New phone or new SIM The app treats it as a different device.
Phone factory reset Device ID changes after the reset.
App glitch Sometimes stored data gets cleared.