Guys, I’ve been trying to reach ICICI Pocket customer care for 3 days now and I’m losing my sanity. My wallet is stuck with ₹5000 and I can’t access it.
Anyone know the secret to actually getting through to a HUMAN at ICICI Pocket customer care? I’m tired of pressing 1 for English, 2 for Hindi, 3 for “other services” and ending up in an infinite loop of despair.
I can understand your pain here,But dont worry gather around… I will tell you what one ICICIinsider told me about on this community..
ICICI Pocket Customer Care - The Complete Guide
Dealing with ICICI Pocket customer care can be frustrating, but here’s everything you need to know to get through efficiently.
Contact Information:
The primary ICICI Pocket customer care number is +91 75698 67777
(8am-8pm, Monday-Saturday), while the general ICICI customer care at
1860 120 7777 operates 24x7.
For email support, contact [email protected] for Pockets-specific issues.
Getting Through the Phone System: The key to bypassing the endless phone menu is calling the dedicated Pockets line and immediately pressing “0” three times, then clearly saying “CUSTOMER CARE” or “AGENT” when prompted.
Best Times to Call: The optimal time to call is between 9:00-10:30 AM on Tuesday or Wednesday, avoiding the lunch rush (12-2 PM) and Fridays entirely.
What They Can Help With: They can effectively help with wallet balance issues, transaction failures, MPIN resets, virtual card problems, and app login troubles, though they often blame “technical glitches” for delays.
Call Strategy: Always be polite but firm, have your details ready (mobile number, transaction ID), and ask for a complaint number to create accountability.
Alternative Options: If phone support fails, try reaching out via Twitter (@ICICIBank), Facebook, the iMobile app’s chat feature, or as a last resort, visit a branch in person where issues tend to get resolved much faster due to face-to-face accountability.
One I posted tagging ICICI on twitter my problem was solved in less than a hour.
So yeah it is what it is