I'm stuck in the Saafe login process it's not sending the OTP, and I've been stuck at this step for two days. What should I do?

Account Aggregator
1

I’m trying to log in to the Saafe Account Aggregator platform, but I’m not receiving the OTP on my registered mobile number. It’s been stuck at this step for the past two days, and I’ve tried multiple times with no success. Has anyone else faced a similar issue with Saafe’s OTP delivery?

1 Like
2

What to Do If Saafe Isn’t Sending OTP:

  • Check Mobile Network & SMS Settings
    Make sure your phone has a strong signal and that SMS services are active. Restart your phone and try again.
  • Ensure Correct Mobile Number
    Double-check that you’re entering the mobile number linked to your bank account OTP will only be sent to the registered number.
  • Try a Different Browser or Clear Cache
    If you’re using a browser, try switching to another one (like Chrome or Firefox), or clear cache and cookies before retrying.
  • Wait a While and Retry Later
    There may be a temporary server or network issue on Saafe’s side. Wait 10–15 minutes and try again, or attempt during non-peak hours.
    Contact Saafe Support
    Reach out directly to Saafe’s customer support to report the issue.
    Inform Your Bank or Lender
    If you’re applying for a loan or sharing data with a financial institution, let them know you’re facing technical issues with Saafe.

When same issue was faced by one of my friends he contacted the bank and informed them about the issue and they allowed him to use a different Account Aggregator platform like Finvu or Anumati.

3

I’m currently stuck in the Saafe login process because the OTP is not being sent to my number. It’s already been two days, and I’m unable to move forward. What should I do in this situation ?

4

I completely understand how frustrating it must feel to be stuck at the SAFE login step, especially when the OTP isn’t arriving and it’s been two days already. Let’s go through what you can do to fix this.

Step 1: Check Your Network and Device

• Make sure your phone has strong mobile network or internet connection.

• Sometimes, SMS delays happen due to weak signals or temporary outages.

• Restart your device and try requesting the OTP again.

Step 2: Verify Your Mobile Number

• Double-check if the registered mobile number is entered correctly.

• If you recently changed your SIM or number, update the details in your profile (if possible).

Step 3: Try Alternate Options

• Look for an email OTP option (if SAFE provides it).

• Some portals also allow resend OTP or call-based OTP—make sure you try those.

Step 4: Clear Cache and Use a Different Browser

• Technical glitches sometimes block OTP generation.

• Clear your browser/app cache and cookies.

• Try logging in from another browser or device.

Step 5: Contact SAFE Support

• If nothing works, reach out to SAFE customer support.

• Share details like your registered mobile number, time of attempts, and any error messages.

• You can also raise a ticket or email them to speed up resolution.

Final Suggestion:

Don’t worry you’re not alone in facing this issue. Most OTP delays are temporary. But since it’s been two days, contacting the SAFE helpdesk should be your top priority to get things moving quickly.

5

Contact their Support like Email, contact number, raising a ticket etc

or tag them on Twitter there they might notice your response