I’m trying to link my Kotak Mahindra Bank account to an investment app using Finvu. I get to the final step, and I even receive the OTP from Kotak on my phone via SMS. The problem is, the screen in the app where I’m supposed to enter the OTP is completely frozen. I can’t tap on the box or type anything. Why does this happen and how can I fix it?
A frozen OTP screen when linking your Kotak Bank account through Finvu is a frustrating technical glitch that usually points to an issue with the app’s internal browser rather than with Kotak or Finvu themselves. This is often caused by an outdated app component or a temporary rendering error. Thankfully, there are several simple troubleshooting steps that can resolve this.
Restarting Your Phone to Fix the Frozen Finvu OTP Screen
I was facing this exact frozen screen issue with another bank just last week. The first thing I tried was the classic tech support solution: I force-closed the financial app I was using, and then did a full reboot of my phone. When I tried the linking process again after the restart, the OTP screen loaded correctly and worked perfectly. This simple action often just clears up a temporary memory glitch in the phone’s system.
Updating Apps to Resolve the Kotak OTP Screen Freeze
A colleague was stuck on the frozen OTP page for his Kotak account and a restart didn’t help. He then checked the Google Play Store and realized the budgeting app he was using had a pending update. He updated that app, and also updated two other important system apps: ‘Android System WebView’ and ‘Google Chrome’, as many financial apps use these to display the bank’s login pages. This solved the problem for him.
How Clearing Cache Can Unfreeze the Kotak Finvu OTP Page
My friend had this issue, and updating his apps didn’t work. I suggested he try clearing the cache for the app from which he was starting the linking process. He went to his phone’s Settings, tapped on ‘Apps’, found the specific wealth management app he was using, and tapped ‘Storage & Cache’, then ‘Clear Cache’. This action doesn’t delete any of his login data, but it clears out old temporary files that might have been causing the OTP screen to freeze up.
Checking Phone Settings That Freeze the Finvu OTP Screen
I read on a tech forum about a user whose OTP screen would freeze every single time. He eventually discovered that his phone’s aggressive “battery saver” mode was interfering with the app’s performance and causing it to hang. By disabling the battery optimization for that specific financial app, the problem went away. Others in the same discussion mentioned that ad blockers can also sometimes interfere with the scripts on the OTP page, causing it to freeze.
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