I paid for dinner at a restaurant abroad, but I just checked my credit card statement, and the same amount has been deducted twice. The merchant says they only charged me once. What’s the process to dispute this charge with SBI?
You can dispute double SBI credit card charges for one restaurant payment by contacting SBI because the establishment denies any wrongdoing. The following process addresses this problem.
Steps to Dispute the Duplicate Charge
Double-check Your Transactions
Review both transaction records for your SBI credit card by using the mobile app or NetBanking. Review your statement to confirm that both entries have appeared as posted transactions instead of pending ones. Certain businesses apply pre-authorization holds as duplicate charges that automatically reverse themselves at a later time.
Reach Out to the Restaurant
The smart course of action is to contact the restaurant in this situation. Ask for verification of payment along with a bill duplication. Your dispute process becomes easier when the establishment acknowledges the error as they might issue you a refund without waiting for a formal complaint procedure.
Raise a Dispute with SBI
Disputes about duplicate charges need to be escalated to SBI through either NetBanking platform or mobile application.
To dispute as charge through NetBanking users must first access their SBI Card account online visit “Help & Services” then select “Dispute a Transaction” followed by selecting the wrong charge and using the online form to submit their dispute with required information.
Users of the SBI Card Mobile App need to access “Services” and then “Dispute Transactions” and choose the duplicated transaction while supplying all necessary details.