When is the best time to call or contact customer service for help?
Axis Bank customer support generally operates 24/7, but specific channels or departments may have different working hours. For instance, some specialized helplines or email support may be available only during business hours. The Axis Bank website usually provides information about the working hours of different customer support channels.
Axis Bank customer support is available 24/7 for most general banking and credit card queries. However, certain specialized departments, like loan support or branch-related services, may have limited hours, typically between 9:30 AM and 6:00 PM on weekdays.
If you’re calling their toll-free number (1860 419 5555 / 1860 500 5555), you can reach them anytime for general queries. But for faster responses on specific issues, it’s best to call during regular banking hours. For international customers, they also have separate helplines based on regions. You can check their official website for department-wise timings if you need specialized assistance.
The working hours vary depending on the type of service.
Axis Bank Phone Banking is available 247, 365 days for the issue like Credit/debit card, Blocking/lost/stolen cards, balance and transaction info etc.
Credit card customer care is also available 247, but certain non-urgent services may be handled 9:30 AM to 6:30 PM, Mon-Fri.
Branch Customer Support is available from 9:30 AM to 3:30 PM, Mon-Fri. and 1st, 3rd, and 5th Saturday.
Chat & Whatsapp Banking is available 24*7 on Axis website and app.