What should the cardholder do first to prevent unauthorized use of the card? How can the cardholder report the lost card (e.g., through customer service, mobile app, or helpline)? How is the card blocked, and is a replacement card issued? Are there any fees or timelines involved in the replacement process? Will the cardholder be liable for any fraudulent transactions made before reporting the loss? What steps can the cardholder take to secure their account and monitor for unauthorized charges?
Use the AURO Chatbot, the AU 0101 App, or customer service to block a lost or stolen credit card. Report fraudulent transactions by email or online. During the blocking process, ask for a new card or call customer service at 1800 1200 1500. Keep an eye out for odd activity on your account statements and abide by AU Small Finance Bank’s policies about lost or stolen credit cards.
For more information, refer to the AU Small Finance Bank’s official guidelines on handling lost or stolen credit cards.