I recently lost my Jio SIM card and I’m worried about losing my mobile number that’s linked to all my accounts. What should I do to block the lost SIM and how can I get a replacement without changing my number?
When I lost my Jio SIM a while back, I knew how disruptive it felt—especially with my number tied to important accounts and contacts. Here’s a clear step-by-step guide on what you should do, and how you can get a replacement without changing your number:
1. Block the lost SIM immediately
First thing: you’ll want to ensure no one else can misuse your number. You can:
• Visit the lost SIM page on Jio’s site and submit your number for blocking.
• Use the Jio Care helpline (for example, via 1800-889-9999) or the MyJio app.
• This step helps protect your personal data and prevents calls/usage on your lost SIM.
2. Request a SIM replacement while keeping your number
Once your lost SIM is blocked, you can ask for a replacement SIM with the same number. The process typically goes like this:
• Visit your nearest Jio Store or authorised retailer with a valid ID (like Aadhaar) and show proof of ownership of the number.
• If you’re abroad or unable to visit in person, Jio has an option where you download a replacement request form, fill it out along with supporting documents (passport, visa entry stamp, etc.), send from your registered email ID, and go through video verification.
• After verification, Jio will deactivate the old SIM and activate the new one, with your number, plan and all ongoing services intact.
3. Things to keep in mind:
• Make sure the replacement is done on the same number — confirm with the Jio executive that the number will not change.
• Carry the same ID used when your number was registered (to help prove ownership).
• If you’re abroad, the email + video-verification route allows replacement without physically being in India.
• While replacing, your mobile service may be unavailable for a short time during the switch-over.
Official Information and Support
You can view Jio’s official instructions and request form here:
