I’m trying to complete a payment on PayZapp, but I’m stuck on the final page because the OTP is not coming to my phone. What should I check?
Not receiving a One-Time Password (OTP) is a common issue that is rarely caused by the PayZapp app itself. The OTP is sent by your bank or card issuer, so the problem usually lies with your mobile network, phone settings, or a delay from the bank’s end. Troubleshooting is a simple process of checking these factors.
The Most Common Reason for Not Receiving a PayZapp OTP: Network Issues
My friend was trying to make a payment while in an elevator and wasn’t getting the OTP. I asked him to check his phone’s signal strength, and he had almost no network. I advised him to step out into an open area with better mobile network coverage. Once he had a strong signal, he used the ‘Resend OTP’ option, and the message arrived immediately.
Checking Your Phone’s Settings When the OTP is Not Received
My mother was having an issue where no OTPs were coming through on her phone. I took a look and found her SMS inbox was completely full, which was preventing new messages from being delivered. After clearing some old messages, I also made sure her phone was not accidentally in Flight Mode. A simple restart of the phone can also often resolve these types of glitches.
Verifying Your Registered Mobile Number to Receive the OTP
A colleague was unable to receive an OTP when adding a new credit card to his PayZapp account. After some confusion, he realized that the mobile number registered with that specific credit card was his old number. It’s important to remember that the OTP is sent by your bank, and it will always go to the mobile number that is officially on record for that particular bank account or card.
When the OTP Delay is from the Bank or Telecom Provider
During a major online shopping festival, I was trying to complete a purchase, and the OTP took over five minutes to arrive. A friend using a different bank and mobile operator said he was facing the same delay. This showed that the banking servers and telecom SMS gateways were simply overloaded with high traffic. In such situations, the only solution is to be patient or try the ‘Resend OTP’ option after a few minutes.
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