I’ve got some money in my Amazon Pay balance, but when I go to checkout, the option is completely greyed out and unselectable. Anyone else faced this?
Tried it on a few different items — sometimes it shows up, sometimes it doesn’t. KYC is done, and balance is active. Is it a category issue or some glitch?
Cannot Use my own Money..lol
Hello there..Can you mention what kind of payment you were trying to make…
Cause Amazon Pay balance only works on specific categories. It won’t work for stuff like:
Gold & silver coins
Gift cards
High-value electronics (in some cases)
Certain third-party sellers who don’t accept wallet payments
Prepaid recharges via some operators
Also, if your balance isn’t enough to cover the full payment, and the seller doesn’t support split payments (wallet + card/UPI), it’ll just be greyed out.
You said your KYC is done, so that’s not the issue — but still worth double-checking under Amazon Pay > Settings > Wallet Status.
If it’s still greyed out across the board, top-up ₹1 and check again. Sometimes the system “wakes up” with a small refresh.