I’m trying to unlink or remove my SBI account from the Finvu app, but the “Cancel Consent” or “Remove Account” button isn’t working. The app either freezes or does nothing. Why is the cancellation not working, and how can I fix it?
Not being able to remove your SBI account from Finvu is a frustrating issue. The process should be a simple one-click action, but if the button seems unresponsive, it’s usually due to a technical hurdle. The cause can be anything from a pending data-sharing consent to a temporary app or server-side glitch.
Active Consent is Blocking SBI Account Removal on Finvu
I remember a friend of mine ran into this exact problem with Finvu and his SBI account. He was trying to remove his account because he no longer needed to share the data, but the app wouldn’t let him. It just kept showing an error. It turned out that he had a pending consent request with a financial app that was still active. The Finvu system requires you to revoke any active consents first before you can completely remove the linked bank account. The fix was for him to go to the “Manage Consents” section and cancel all the pending requests he had shared with other apps. Once those were gone, he was able to successfully remove his SBI account.
A Finvu App Glitch is Freezing the SBI Account Process
A colleague told me about a time when his Finvu app froze every time he tried to remove his SBI account. He was getting other transactions done on the app, but that one specific function just didn’t work. The issue wasn’t with his account but with the app itself. He went to his phone’s settings, found the Finvu app, and cleared the app’s cache. This forced the app to reload its internal data and fix the glitch. He then reopened Finvu, and the “Remove Account” button worked perfectly on his next attempt.
A Technical Delay is Affecting the Finvu Unlinking Process
I’ve seen this issue mentioned on support forums. A user would try to remove their SBI account, and the app would show a “Request Submitted” message, but the account would remain visible. The user thought it wasn’t working. The Account Aggregator (AA) system, which includes Finvu, is a vast network. Sometimes, there can be a slight delay in communication between the AA, the bank (SBI), and the consent framework. The request to remove the account might have been successfully initiated, but the status isn’t updated instantly. The solution here is patience—waiting for a few hours often shows that the account has been successfully unlinked in the background.
A Mismatch in Your SBI Account Details
A user on a help thread explained a unique situation. They were trying to remove their SBI account from Finvu but kept getting a “details mismatch” error. They had recently updated their phone number and email with SBI, but the Finvu app still had the old information linked. Even though it’s the same account, the system couldn’t verify the unlinking request because the primary identifier (phone number) on Finvu didn’t match the one on the bank’s records. They had to first update their profile details within the Finvu app to match their new SBI information before the account could be successfully unlinked.
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