I recently filed a claim with ICICI Lombard for my bike insurance after an accident. However, the inspection report shows that it has failed. I am a bit confused about the reason and what steps I need to take next. Could someone guide me on how to resolve this and get my claim processed smoothly?
I completely understand how stressful it feels when your bike insurance claim inspection doesn’t go through, especially after an accident. When ICICI Lombard’s inspection fails, it usually means that either:
• The damages found are not consistent with the claim raised.
• Certain documents or details might be missing.
Or, the damage falls outside the scope of coverage mentioned in your policy.
What You Can Do Next:
1. Check the Reason for Failure: Reach out to ICICI Lombard’s customer care or check your claim status online to understand the specific reason for rejection of the inspection.
2. Provide Additional Documents: If the issue is due to missing paperwork (like FIR, RC copy, license, or repair bills), you can resubmit them.
3. Request Re-Inspection: In some cases, you can request a re-inspection after clarifying the issue with the claims team.
4. Escalate if Needed: If you still feel the rejection is unfair, you can escalate the matter through ICICI Lombard’s grievance redressal system.
You can track or recheck your claim status here on ICICI Lombard’s official portal: