I’m trying to make a mutual fund transaction with my Kotak account, but CAMS is failing to send the OTP. I’ve tried multiple times, but the SMS just doesn’t arrive. Why does CAMS fail to deliver the OTP, and what can I do to fix it?
Failed OTP delivery from CAMS for your Kotak accounts is a common issue, often encountered during mutual fund transactions. The problem isn’t random; it’s usually due to a mismatch in your registered details, a technical glitch, or network issues that are often simple to resolve.
Your Registered Details for Kotak are Out of Sync with CAMS
I remember my uncle trying to buy a mutual fund for the first time. He kept trying to place a buy order for a scheme linked to his Kotak account, but the OTP from CAMS just wouldn’t arrive. He was sure his mobile number and email ID were correct in his trading app. It turned out that his KYC records with CAMS (the RTA for that particular fund house) were linked to a very old mobile number he no longer used. The OTP was going to that old number, not the one he was using now. The fix was to update his mobile number directly on the CAMS online portal to ensure all his folios were updated.
A Temporary Network or SMS Issue Affecting CAMS OTPs
A friend of mine was trying to redeem some of his mutual funds one evening, and he just couldn’t receive the OTP from CAMS. He tried multiple times, but the SMS never came through. He was getting other SMSes, so he knew his phone was working. He waited for about an hour and tried again. This time, the OTP arrived instantly. It seems there was a temporary network congestion issue, which sometimes happens with SMS service providers, especially during peak hours, and there’s nothing you can do but wait and try again later.
A Security Glitch on Your Phone Blocking CAMS
I’ve heard from a user on an online forum who was trying to transact with his Kotak mutual funds, but CAMS was not sending the OTP. He checked his phone settings and realized he had accidentally blocked CAMS’s sender ID in his SMS settings. His phone’s spam filter had mistakenly marked the sender ID as spam, and the messages were going to a hidden folder. Once he unblocked the sender, the OTPs started coming through normally. It’s a good practice to check your spam or blocked sender lists if you’re not receiving transactional SMSes.
Unverified KYC Status for Your Kotak Account
A colleague was facing a recurring OTP issue with CAMS for his Kotak-linked mutual funds. After a lot of troubleshooting, they found the root cause was a subtle mismatch in his KYC details. His KYC status with the KYC Registration Agency (KRA) was “on hold” because his email and mobile number were not validated. Even though the information was correct, the “unverified” status caused the RTA to fail the OTP delivery. He had to complete a re-KYC process to validate his details, and once his KYC status was updated, the OTPs started arriving without any issues.
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